Service Drop Off Instructions
Drop Off Instructions
Vehicle Drop Off Instructions
Our service department is located inside Mitsubishi Showroom, 461 Barkley Street, Footscray, entry is through service driveway. Please note – allow 10 to 15 minutes at the time of drop off and vehicle collection to go through all paperwork necessary for the maintenance of your vehicle.
Early Bird Drop Facility
We offer an early bird drop-off service for your convenience. A secure key drop box is located on the left-hand side of the workshop roller door.
Car Washing
On occasion we may elect to wash your vehicle if time permits, please note this isn’t part of routine servicing, so on some visits we may not wash your vehicle. The wash is to ensure that we return the vehicle in the same condition and remove any finger prints that may occur from opening bonnets etc.
Child Seats
If you have a Child Seat fitted, we may need to remove this as part of service or repairs due to items being located underneath the back seat. Unfortunately due to legal reasons, we are unable to refit these. These will be placed back in the boot, or on the backseat if they will not fit in the boot. We recommend you remove these before dropping off for service. If you have baby seats installed, please ensure to check them post service and prior to using them.
In-Vehicle Recording Devices (Dash Cam)
For the safety, privacy and security of our staff and customers, we do not permit recording of workshop areas or personnel. If your vehicle has an active dash cam or in-vehicle recording device that could capture the workshop or our staff while the vehicle is in our care, we will disable or unplug that device for the duration of the service.
Rental Cars/Hire Cars
We also have hire vehicles available while your car is being serviced or repaired.
- Drivers must hold a valid Australian Driver’s License.
- Loan vehicles: $30 per day.
- Insurance Excess: Standard (driver aged over 25) $ 2,000, Drivers aged over 25 (license less than 2 years) $ 2,500
Drivers aged 22 to 24 $ 2,500, Drivers aged under 22 $ 3,000 - Loan cars are same-day only and must be returned by 5:00pm, unless prior arrangements are made.
- Vehicles are in high demand and typically book out 3–4 weeks in advance, so please request one at the time of booking.
- If your arrival time changes, or if you have any questions, please contact our Service Department.